Not what it was - Sales Specialist REI Employee Review

4.0
Aug 1, 2010
Recommend
CEO approval
Business Outlook

Pros

The employee discount is great. REI offers benefits even to part-timers -- they're expensive, but at least it's an option. My coworkers were awesome and I had a great time on the sales floor, and for the most part my managers were respectful and communicative.

Cons

Selling memberships is becoming the single focus of sales performance reviews. If you work here, expect to push the co-op membership, and push it hard. You will annoy customers because by the you ask if they're members with REI, they have already been asked that same question by half a dozen green vests. I've heard from friends who still work there that the place has "gotten really corporate" even in the one year since I left. The store-sponsored employee camping trips, which gave employees a chance to try new activities, get to know their coworkers, and improve their product knowledge, have been canned because of "legal concerns". The system for promotions and advancement is completely opaque. I knew great employees who had been trying to get into management for five years, and couldn't make the move; meanwhile others who had been with the company less than six months were promoted. None of us knew how or why these decisions were made. I've also known of several excellent people who have been pushed out for completely bogus reasons in the past year -- and these are long-term, excellent employees who were beloved by customers. Some of them had even been on management staff for years.

Explore other reviews about REI

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

See reviews by: Helpful|Rating|Date|All