Not so friendly...is it? - Sales Specialist REI Employee Review

1.0
Aug 7, 2015
Recommend
CEO approval
Business Outlook

Pros

There are good discounts. That's about it.

Cons

1. You need to work 20 hours per week to get into the health care. How can you average 20 hours per week when they don't even schedule you? 2. No matter how good you are, how much you work, how much great customer service you provide, how far you go, how you make yourself available, and how you come into work because they need you, even though it's your day off, how much you work your behind off--it doesn't matter, unless you sell a membership every shift. 3. They will take your hours away if you are not meeting membership goals. Even though you don't want to be pestering people all the time, they make you feel like a car salesman. 4. Favoritism 5. Cliquey 6. Low Paying, but they want you to go above and beyond. 7. Very inconsistent hours. You can go from 28 hours one week, to 5 hours the next week, to 14 works the week after.

Explore other reviews about REI

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good managers, deals, coworkers, products

Cons

No cons, I really liked my time.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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