Sales Lead - Has ITS Ups and Downs REI Employee Review

3.0
Sep 30, 2015
Recommend
CEO approval
Business Outlook

Pros

The discounts on pro-deals are quite amazing. 30% off products in store, 40% off Novara items, 50% off REI brand items. Work atmosphere is great. Everyone that is trained properly knows what they're doing.

Cons

A lot of the newer staff hasn't gotten the proper training before given new responsibilities. This causes a lot of mistakes and frustration to those making them and fixing them. Understaffed a lot of times and can be quite stressful for the customer and overwhelming on staff. Turnaround rate for this location in particular is high. Management aren't hands on with staff.

Explore other reviews about REI

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good managers, deals, coworkers, products

Cons

No cons, I really liked my time.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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