Sales and Customer Service Specialist - Sales and Customer Service Specialist REI Employee Review

3.0
Oct 27, 2015
Recommend
CEO approval
Business Outlook

Pros

For a retail job, REI is the best around, especially if you're into the outdoors. Pretty solid benefits, a corporate hierarchy that cares, great perks. Typically your coworkers will be awesome people as well.

Cons

Experiences vary largely by store, so while I love the company as a whole, changes in individual store management can drastically affect store morale. Company does not do a great job overall at recognizing and encouraging talent, and sometimes gets too stuck in their rules to be flexible for part-time employees who want to stay, resulting in the loss of some truly great people.

Explore other reviews about REI

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good managers, deals, coworkers, products

Cons

No cons, I really liked my time.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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