Working through change - Program Manager REI Employee Review

3.0
Mar 2, 2025
Recommend
CEO approval
Business Outlook

Pros

REI is a great company to work for. I like the people I work with and the projects I get to work on.

Cons

Over the past few years it’s become clear REI is losing its way. Bumpy retail times aside, it’s not the company it used to be. Leadership swirls, and we lack clarity in direction that used to be much more cohesive. There has been massive turnover and frustration among longer-term employees, as well as limited bonuses and not much opportunity for growth. Also not thrilled with our Experiences business going away, it’s something that helped differentiate us as being more than just a retailer. Now we have great diversity, but with so much turnover, we have lost quite a bit of historical knowledge in stores and in HQ.

Explore other reviews about REI

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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