Very Micromanaged - Customer Service Representative REVOLVE Employee Review

This job has a high turn over rate because reps are over worked and micro managed. Leads and sr reps watch your every move even when working from home. When it’s super busy you are expected to do “mandatory overtime” which is tiring and very much a overkill for employees. At one point we were doing 10 hour days for almost three months. Because so many people quit the company is always hiring new people. They let customers get away with everything and make a lot of exceptions for them even when they’re wrong. This is why so many customers are entitled and rude when they call in. A lot of times management will make an exception once you’ve denied it to the customer which starts the cycle back up again. I’ve always heard it is pretty hard to move up within the company to different positions. For anyone who is reading this it’s a good starter job to have but alot of people get burnt out so tread lightly. When you vent or complain about issues the managers try to sweep it under the rug. But I want to shoutout my lead who was very nice compared to the others. Also the company isn’t that diverse. They have a bunch of white models and only one person of color. Also the CEO would send us these emails about how we should work when we’re the ones working way to hard handling the customers not him.