Great if you are not in Claims - Claims RLI Employee Review

3.0
Sep 20, 2025
Recommend
CEO approval
Business Outlook

Pros

ESOP, fantastic colleagues and culture.

Cons

RLI’s mantra that different works does not apply to claims. The workloads are unmanageable, expectations are ever changing and more upper management than actual claim handlers. Everyone has ideas for more ways to handle claims & just adds things to the “to-do list.” Turnover is atrocious & we are told there is a plan but it’s too little too late. The claims culture is a gotcha mentality. Should it continue there won’t be anyone left. It’s also impossible to post out to a different department or line of business.

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RLI Response
8mo
Thank you for sharing your experience and for highlighting our ESOP, culture and colleagues. We appreciate your feedback and remain committed to supporting our Claims team and enhancing the employee experience

Explore other reviews about RLI

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discussions among all departments.

Cons

There are none I can think of

5.0
May 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

RLI has a strong employee-ownership culture and a work environment where people are trusted to take ownership of what they do. The company is relatively flat, which gives employees visibility, access to leadership, and a better understanding of how their work affects the broader organization. Senior management is approachable in a way I have not experienced at other companies, and there is a real effort to listen to employee feedback through direct conversations, exit interviews, and companywide surveys. I also appreciate working with people who care about doing their jobs well and understand that their performance and conduct affect the company as a whole. For employees who are self-starters, think strategically, and take pride in their work, RLI can be a very positive place to build a career.

Cons

Because RLI is relatively flat and gives people a lot of ownership, it may not be the best fit for someone who wants a highly structured environment, frequent direction, or a clearly mapped career path at every step. Advancement and development often require self-advocacy, patience, resourcefulness, and a willingness to look for opportunities rather than waiting for them to be handed to you. That is not necessarily a negative, but it can be an adjustment depending on what type of environment someone is used to.

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RLI Response
1mo
Thank you for sharing your experience and for highlighting the aspects of our culture that make RLI unique. We're proud to foster an environment built on ownership, accessibility and meaningful employee feedback, and we appreciate your perspective on the opportunities that come with taking initiative and shaping your own career path.
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