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      RLS Logistics

      Engaged Employer

      RLS Logistics reviews

      Decent/Bad Work Environment for CSR - Customer Service Representative RLS Logistics Employee Review

      2.0
      Jan 3, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Ability to work from home if need be. You get a laptop to take home and can easily do the Customer Service job from your home. Supervisors were understanding of family situations happening and the need to work from home at times....until they weren't. -Pay is decent. Start at 16 or so and then it increases every few months: 3 months goes up to about 17.10 and then 9 months you're at about 18 and after a year, you hit the 19 mark.

      Cons

      -As with any office, there are 'favorites' that can basically do no wrong, but if you can ignore that, you're golden. -The customer service department consists of 3-4 people who have to take care of almost EVERY NEED of over 10 dispatchers as well as tend to customers. -Too many different routes of communication to keep track of that things are easily slipped through the cracks. --NO ROOM FOR ADVANCEMENT!If you're in CSR, you're basically stuck there. The other roles have room to move up. If you don't have at least a Bachelor's- you won't even be considered for a manager position. Even if you've already been doing the job for months. They won't give you the title or pay.

      avatar
      RLS Logistics Response
      3y
      Hello, thank you for reviewing your time at RLS as a customer service team member. Customer service in the transportation and supply chain industry is an essential part of our team, a master of multi-tasking. We are sorry you didn't enjoy your time as part of our team and hope you find a role that better suits your working style. We will return your feedback to the teams to ensure we give the support and resources needed for success. Good luck with your future endeavors!

      Explore other reviews about RLS Logistics

      5.0
      Dec 17, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      RLS has a fantastic culture and has blessed me with many opportunities to advance my career. I am grateful to be a part of a strong, growing company that still has that family-oriented feel.

      Cons

      Nothing comes to my mind.

      4.0
      Jul 3, 2026
      Account coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fulfilling work that you can be proud of, sense of agency/ownership, great people, lots of teamwork, fair compensation, middle managers truly do care about you

      Cons

      On-call nearly 24/7, overwhelming at times. Growing disconnect b/w C-Suite against middle managers/normal employees

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