Great Company - Senior Product Support Specialist Radancy Employee Review

5.0
Apr 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is good, the company was really able to mobilize well during the pandemic.

Cons

Some teams have a great understanding of the product in parts, but that confidence can be carried over into promising timelines to clients regarding updates they are not sure about.

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Radancy Response
5y
Thank you for taking the time to write a review. We have worked very hard to be accomodating during the pandemic and make sure our employees have what they need to succeed at their jobs. Thank you for providing your insight into the area of product training and setting expectations with clients around timelines. As you know we do have ongoing training for our employees around our products and will strive to ensure all employees are on the same page about timelines and setting accurate expectations. We value your feedback and will continue to use the feedback from employees to improve our organization's employee experience.

Explore other reviews about Radancy

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to grow, flexible with family matters and a good work life balance. Learned a lot. Flexible time off is a good perk.

Cons

The rebrand removed a lot of personality from the company which made it hard to service legacy clients.

1
2.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and direct coworkers were genuinely supportive and collaborative. Many employees were dealing with similar challenges, which created a strong sense of teamwork and willingness to help each other. Despite broader organizational issues, most teams worked hard and tried to support one another however they could.

Cons

Leadership doesn’t seem to have a clear direction for the company, so priorities and decisions were constantly changing. A lot of decisions would get made and then completely reversed a few months later, which made it hard to feel confident in anything long term. There were also a lot of staffing and restructuring changes without proper training or support, so people were basically expected to figure things out as they went. The company became very focused on enforcing in-office policies and making sure people were physically at their desks, while employees hadn’t received raises in years despite heavier workloads and inflation. That disconnect was really discouraging and definitely contributed to burnout. Burnout was something constantly talked about across teams, but it rarely felt like anything meaningful was done to actually support employees or improve workloads. A lot of employees were also expected to sell or support products they didn’t fully believe in, which made it hard to feel set up for success from the beginning.

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