Great Benefits, Very Disorganized - Customer Service Agent Radial Employee Review

2.0
Aug 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Benefits. Paid and unpaid time off. Ability to work at home is nice. Work and personal life is pretty much separate.

Cons

Very very disorganized. CEO keeps changing constantly. Most of the time the programs we use don't work properly. Some of the management are completely incompetent. Hardware is very cheap, especially for work at home people so often systems crash. Very little opportunities to advance.

Explore other reviews about Radial

5.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

People Work Supervisors Managers Schedule

Cons

Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

avatar
Radial Response
9mo
Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Benefits Enjoy the team I work with

Cons

Depends how you feel about a bit corporate company

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Radial Response
3w
Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with remote work flexibility and a supportive team—both are important to us. We also appreciate your perspective on the corporate feel. Feedback like this helps us identify opportunities to simplify processes and strengthen connection across teams. Thank you again for taking the time to share your perspective.
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