It’s a good starter company - Customer Service Supervisor Radial Employee Review

3.0
May 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Most of your direct managers are going to be nice and super friendly. The people here alone is the reason I stayed for so many years. Some of them really do feel like family

Cons

The pay is one of the lowest compared to competitors. Training for front line agents isn’t long enough nor are they paid enough. Work at home systems crash all the time and depending on how long it’s down, you won’t get paid. They don’t interview before hiring, so you get a ton of agents that are not a good fit at all and makes it nearly impossible to get them to improve

Explore other reviews about Radial

5.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

People Work Supervisors Managers Schedule

Cons

Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

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Radial Response
9mo
Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Benefits Enjoy the team I work with

Cons

Depends how you feel about a bit corporate company

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Radial Response
3w
Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with remote work flexibility and a supportive team—both are important to us. We also appreciate your perspective on the corporate feel. Feedback like this helps us identify opportunities to simplify processes and strengthen connection across teams. Thank you again for taking the time to share your perspective.
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