Great Benefits! - Anonymous employee Railbookers Group Employee Review

5.0
Aug 24, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Travel benefits are the best in the industry. Everyone is on an achievable bonus/incentive plan. Executive management sincerely cares about its staff.

Cons

Growing pains have created some needs for process improvements. But we're getting there.

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Railbookers Group Response
7y
First off, thank you very much for your recent review of Yankee Leisure Group (YLG)! It’s wonderful that you’ve only been onboard for six months and have already experienced or seen firsthand the amazing benefits, perks, work culture, and career advancement opportunities we offer. As a company that’s all about helping people see more of the world, it’s no surprise that we offer FAM travel trips. These are not only a very exciting, unique perk, they are also highly rewarding and morale boosters. YLG wants its employees to enjoy traveling around the world (or traversing North America to its treasured national parks and iconic cities) just as much as its customers. We know at the end of the day, benefits and perks mean a lot to a personal bottom line, and to the success of each of our brands. You’re right, our leadership cares deeply about its staff. We believe that our company can do well and do good. We want our employees to feel proud to work here and be motivated and passionate about the work they do. Just take our annual bonus plan, as you mention, for example. It was put into place to promote the achievement of excellent performance and results—individually and as a company. It’s an incentive to go the extra mile, and our employees know in advance what must happen for them to earn one. To address your comment about our company’s “growing pains”: As our business grows and scales (we’ve experienced a record year in 2018), we understand that often comes with its own set of challenges to overcome. Thank you for bringing this point up. We recognize that resilience is one of the most important characteristics we can instill in our employees. We also want to make sure they’re comfortable bringing up their concerns when something arises that threatens to slow them down or compromise the quality of their work. When this happens, we pull together as a team and thoughtfully solve our problems together. YLG is not in the business of letting setbacks hold us back. Again, thank you for your review and we look forward to having you onboard as YLG continues expanding into the global market!

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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