Truly rewarding experience - Product Manager Railbookers Group Employee Review

5.0
Oct 3, 2018
Recommend
CEO approval
Business Outlook

Pros

There are a number of positives I've experienced here. It is a very upwardly mobile environment with opportunities to move up if you are talented. It's a smaller company and I love seeing how even when I was brand new, my ideas were heard and had a real impact on how things work. Not every single idea of course, but enough that it was clear someone listened. It's also a great chance to break into the travel industry which is the most fun sales experience I've had personally. Customers are very excited to work with you and plan a vacation. You also travel yourself which is a very nice perk. I've had the chance to participate in three different familiarization trips over the last few years. My most recent trip took me to Switzerland where my group had the chance to ride trains all through the Swiss country and mountains. We went up the highest railway in Europe and stepped out to see the mountains and glacier at over 13k feet. We also crossed through one amazing mountain range and valley after another. My pictures don't really do it justice. Almost certainly I would not have had the chance to do that on my own much less as part of work. Absolutely spectacular experience and a huge benefit of working here!

Cons

It's fast-paced so you have to love that. Not a problem for me but if you're looking for a quiet check in, check out kind of day, this isn't it.

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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