Great Job for Passionate Travelers - Anonymous employee Railbookers Group Employee Review

4.0
Oct 29, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The FAM trips are a wonderful benefit, allowing everyone to experience our product the way our clients would. The employees are focused on moving the company forward, and takes the growing pains in stride as it is a small number of people holding up a rapidly growing company. Frank, the president, offers an incredible open door policy and truly cares not just about the company's success, but about your personal success. While the growing pains are difficult, I absolutely love working for YLG and have no plans to depart. I have made many friends here and love the passion among the majority of the staff.

Cons

Management sets unhealthy competition between coworkers in hopes of fostering success and drive, when it does the opposite. Some upper management roles are often disconnected from the team that creates their numbers and only join in during points of failure with scrutiny instead of aiding to bounce back from it. There is also a "boys club" vibe among upper management, which is sadly accepted by most employees and is talked about from senior hires to new hires. With slight changes in attitude and mentality, the cons can easily be resolved to make YLG a more enjoyable, positive workplace environment.

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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