Pretty Incompetent - Vacation Consultant Railbookers Group Employee Review

Thank you for taking the time to review YLG. I was disappointed to read your comments about your perspective of the company and the experiences you had while employed with us. However, I appreciate being given the opportunity to address them. Regarding your positive feedback of the new commission model — you’re right — it is pretty great. So far, we have received an overwhelmingly positive response from our Inside Sales Team since we first rolled it out toward the end of 2018. Following extensive research and feedback from employees, the salary and commission structure we offer is very competitive compared with other companies within the industry. As far as the call center schedule goes, supervisors plan these schedules two months out and also take into consideration all vacation requests made the previous year. While schedules are produced based on seniority, our team always tried to accommodate all requests. And let me be really clear here: At no point has the company ever withheld bonuses or altered an employee’s pay without informing them. C’mon. You know that’s not the case. If our accounting team has ever made a mistake on anything they correct it immediately. Our company’s open office floor plan is not just a trendy corporate initiative to squeeze more people together. It is intended to create an atmosphere of collaboration between all levels of employees and cultivate a transparent culture. We practice this setup in all four of our offices around the world and have observed that it truly makes a difference in terms of teamwork between employees. Our Beverly office was the last office to put this open floor plan into effect. Another point worth mentioning: Each one of our call centers features a chime/notification that goes off when inbound calls are placed on hold to reduce queue wait time. We do this to help maintain our superior level of customer service. Being responsive and getting back to our potential customers in a timely manner is essential. Without our customers, we would not be in business. Prospective customers (as well as those who have already booked with us) want to feel like they matter. Because they do. Unfortunately, we can’t cater to each individual employee’s schedule when it comes to company events. If anyone is requested to come in on their day off, we pay them OT if they can show up. For instance, our company Kick Off is held once per year. During the Kick Off, we review the previous year’s accomplishments, lay out the current year’s goals and benchmarks, and recognize our staff for length of service awards. This is an important event, and for that reason, we ensure everyone who can attend is compensated for their time. Lastly, our HR department listens to and addresses any and all concerns or disputes raised by employees and is always available. Thank you, again, for your time with YLG and for sharing your review. Overall, it sounds like you were incredibly unhappy working with us and not the proper fit for the role. Please feel free to give me a call directly at 978-867-1109 if you’re interested in having an open dialogue related to your employment with us. All the best to you and your future career endeavors. Frank Marini President