It was fun, but highly stressful for very little pay. - Anonymous employee Railbookers Group Employee Review

3.0
Jun 9, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity for growth and experience

Cons

Large workloads and you're seen as a money maker not as a person

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Railbookers Group Response
7y
Thank you for taking the time to share your experience at Yankee Leisure Group. I am sorry you didn’t come away with a perfect experience but thank you for being a part of the team. I would like to respond to your opinions on working at YLG because I think you accurately highlight some great positives that come with working for the company but also seem to contradict those points you mention later in your review. For example, you rightly praise the opportunities for growth as a positive aspect of your employment. I couldn’t agree more. For myself, I’ve experienced amazing personal and professional growth during my six years with YLG, as I’ve moved from the front lines of our sales team to managing a global department. During your time with the company (and my own), YLG has grown tremendously from our humble beginnings in Beverly, Massachusetts to offices in California, London, and Sydney, Australia. That growth has created advancements for all of us, including numerous new roles, departments and opportunities to grow personally and professionally as I’m sure you’ve observed. The majority of our staff have been promoted from within, which is a testimony to our commitment to helping team members both learn and grow. Not to mention, the travel opportunities are amazing. You must remember that each year everyone on our staff is given the chance to experience one of our vacation packages firsthand at no expense. These trips take them to national parks in North America, as well as sought-after destinations in Italy, the Swiss Alps, Japan and many more spectacular places around the world. With all that in mind, I was a little surprised to see you mention in your review (and contradict your earlier praise for growth opportunities) that personal growth was a challenge. The truth is, personal and professional growth go hand in hand as a result of the hard work and dedication of our staff in lifting up our organization. And as we do, our individual team members with it. In reflecting on your two years with YLG, I would reconsider that those two opinions seem to be at odds with each other. Thank you again for your review, and please reach out at any point if you would like to discuss this further. Yours, Andrew L. Channell Senior Director of Product 978-867-1122

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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