Amazing Company...I have truly found MY niche - Inside Sales Supervisor Railbookers Group Employee Review

5.0
Aug 4, 2019
Recommend
CEO approval
Business Outlook

Pros

If you love to create dream vacations for clients who want to travel and enjoy traveling yourself, then look no further because Yankee Leisure Group offers both of these and more! The company culture and environment is awesome and I do truly enjoy coming to work because I found my calling and my niche. I get to talk about travel and I am able to sell these phenomenal experiences to people who dream to travel throughout North America, Europe, Asia, and beyond. The staff and management are always here to help one another because our unified goal determines our growth and success. We continue to grow as a company and seeing the growth before my eyes makes me happy to work for such a great company. When you perform and go above and beyond, management sees that potential and they’ll help you grow your career with the company. Another great pro is Familiarization Trips, which is when you travel and explore one of our packages so it will better help you when you sell to our clients. FAM Trips are a privilege and one of the many perks when working at Yankee Leisure Group. From the moment I started, till now, I am truly blessed and grateful for the opportunity that was laid before me. I thank Frank Marini (The President) and I thank John Vavrina (The Vice-President of Sales) for giving me the chance to be involved in the industry and seeing the potential in me to grow in my career. They saw something in me and I know that I am where I belong. People who work here love what they do and are passionate about their work. Being a part of something that is bigger then ourselves, is truly spectacular and I am excited to see where we go as a company! One thing is for certain, you will always learn and grow here and it is up to you to apply yourself. Yankee Leisure Group gives you the tools to create success but you must want that success and growth yourself.

Cons

Nothing. Keep on doing what we’re doing as we are on the right path.

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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