Opportunity is what you make of it - Anonymous employee Railbookers Group Employee Review

5.0
Aug 28, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Yankee Leisure Group has personally afforded me amazing opportunities to grow. I've moved from a member of our sales team, to managing a sales team, to product development, to overseeing a global sales team. to even moving abroad and managing an office overseas. The most exciting aspect of that is how many such similar stories of development and success our team members share. For all of us, a common factor was not just a willingness but a desire to ask for challenges and get out of our comfort zones. That proactive approach to learning and the support of our leadership who are always eager to guide anyone eager to grow has opened doors and opportunities faster than anything. Experience plays its part but talent and initiative more so. Don't wait for someone to hand you a promotion, responsibility or career or rely on tenure to get you there. On our team, being a perpetual student on your own paves the way, then the promotions and opportunities always come naturally. The company is also highly adaptive. In boom times I've always loved how quickly we can grow because not being set in our ways as well as quick to spot an opportunity and jump on it is embedded in our corporate DNA and culture. Much of that growth and change is driven by our team and YLG is definitely committed to great ideas whether they come from leadership, down to our management and veterans, all the way to the newest team members. All great ideas are highly sought after and put to use whenever possible. On a personal level, I've also never been part of a team in the business world that really does achieve work/life balance as YLG does. I've worked for others who speak to it and most really try but fall short. Having a family and a career but keeping the professional and personal spheres in healthy balance isn't something YLG just figured out in the current environment. It's been a positive of working here for years. The customers, the needs of the business and the hard work that goes with those are a given but so is the importance of family and I have ALWAYS been supported in this by Yankee Leisure Group.

Cons

Being a small company that's eager to grow, you have to truly love change to get the most out of your time at YLG. Every year that I've been a member of this family, we've grown. The current year is no different when it comes to learning and building for the future even in a challenging environment. If you are looking for somewhere cozy to land, we may not be the team for you. As I mentioned above, we are restless when it comes to our business. We not only accept change as necessity, we embrace our constant evolution whole-heartedly. If that is exciting to you, you will succeed here. If not, you won't achieve the same success that is possible for others. This isn't a CON for me, but it can be problematic for prospective team members looking for something that isn't fast-paced or highly dynamic.

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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