waste of time and energy - Anonymous employee Railbookers Group Employee Review

Thank you for taking the time to share your feedback regarding your experience at our company. We appreciate the opportunity to hear from you and address your concerns, as our goal is to create a dialogue with you regarding your experience. We pride ourselves on the coaching and development of our staff – we are a fully remote company with more than 250 staff in five countries and 33 US states. In fact, the majority of our senior leadership team began their careers in the Account Executive role before progressing through the company. Key to all our staff’s development is the side-by-side coaching and support that our managers provide, including regular observation and feedback sessions. Particularly for our newer staff, these sessions are crucial to equip them with the knowledge to succeed while empowering them to self-improve. While we understand that this style of coaching is not for everyone, it has proven to be successful for our staff. Our company specializes in a unique model which allows for customizing rail vacation packages to customers’ specific needs and desires, including flexibility on upgrading individual portions of a trip and much more. As part of our minimum six-week paid training program, our Account Executives are trained and evaluated using our systems, with additional support available for the technical aspects of the role. Standards for progression through the curriculum are clearly explained in advance by our dedicated training and managerial staff, and regular feedback is provided throughout the training period. Assessments on candidate progress are determined by outside review of training exam scores, as well as continuous conversations about the candidate’s fit with the role and the company. During their paid training period, Account Executives are assessed continually and must pass to proceed to a permanent role. This is communicated at the hiring stage and throughout training to avoid any surprises and to ensure we are completely transparent. Training continues regularly as all Account Executives attend weekly sales training meetings and group coaching sessions, which help to enable a culture of collaboration and learning from your peers. As a result of the demanding and competitive nature of the Account Executive position, we offer a lucrative commission program with no cap on potential earnings. As mentioned above, in the hopes of creating a dialogue and giving us a chance to address your concerns and support you, we would like to learn more about your specific experience. Please feel free to contact me or anyone in our HR department at 949-876-6747 or at Hr@railbookers.com to continue the conversation. Thank you, Ja’Net McGhee- Employee Engagement Manager