My 8 Years With Railbookers - Director of Sales Railbookers Group Employee Review

5.0
Jun 22, 2023
Recommend
CEO approval
Business Outlook

Pros

o Professional Development & Growing Company – Railbookers Group prides itself on promoting from within and for good reason. I started with the company as an Account Executive and the experience you gain from working with our customers, understanding our product, and utilizing our systems is unmatched. In the past 6 months, we’ve promoted 15 employees from the call center since alone. There are more career growth opportunities currently open as I write this review! o Support – Not only does Railbookers offer a fully paid 6-week onboarding training, the training continues throughout your career as a member of the sales team. Those fresh out of training have dedicated team to give additional support, help close sales, and coach. Everyone in sales through the company get weekly sales training, side by side coaching, and breakout sessions to continuously help you get to the next level. Every week you get the opportunity to collaborate with your peers on best practices, challenges, and listen to live and recorded call examples. You simply get every tool and opportunity you need to achieve success. o True Sales Environment – Account Executives get the ability to engage in friendly competition daily with clear targets on an UNCAPPED commission structure. If you get an adrenaline rush from closing a sale or winning a competition, this position is for you. o Fam Trips - I personally have been able to travel to Glacier National Park, Yellowstone National Park, The Canadian Rockies, Switzerland, Italy, and experienced breathtaking train journeys. This year I will be leading a trip to Arches and Canyonlands National Parks! The trips are free, you do not need to use PTO, and you get paid while you are on them. I put this perk lower down this list because these trips are a big draw and truly incredible experiences with co-workers. While this benefit is amazing, you should join Railbookers because of the positives above it. This is just a (HUGE) bonus. o Personal Travel Benefits - You can book your own travel through Railbookers at company cost. You can also offer a discount to your friends and family! Like most other Employees at Railbookers, I’ve booked a trip almost every year and have taken advantage of this benefit to get significantly discounted travel. The company also gives you travel credits as a service award starting at 5 years of employment. I used mine on my first trip to Alaska! o Fully Remote Work – Gone are the days of commuting to and from work for Railbookers. How you spend that time you get back is up to you. This is by no means a "feet up" position, but we’ve gotten so used to working in our slippers every day that Railbookers just sent everyone in the company a new pair.

Cons

o If you do not like to be continuously challenged, do not want feedback, not interested in consistent development, do not enjoy high level multitasking, and don’t prefer fast paced or goal driven environments, Railbookers may not be a fit for you. o Railbookers is a rapidly growing company! There are obvious positives working for a growing company but there are also challenges. As the company grows, some processes grow with it and change is required. You’ve got to be someone who does well in dynamic environments. Railbookers is always improving. So, if change or being able to pivot and think on your feet scares you, you may not enjoy working at Railbookers. o In every interview I always get asked the same question “What is it you like most about working with Railbookers?” and my answer is always the same. “You are consistently challenged. Just when you get good at one thing, there is another step right behind it. You are always pushed to continue to develop and sharpen your skillset no matter what position you are in.” Sales itself is a “what have you done lately?” role. Just because you had a great call doesn’t mean you automatically have a great day, having a great day doesn’t mean you automatically have a great week, and having a great week doesn't mean you automatically have a month. The same goes for bad calls, days, weeks, and months. Consistency is key and I LOVE that constant challenge. I also recognize that this type of environment is not for everyone.

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

avatar
Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
See reviews by: Helpful|Rating|Date|All