Pros
I can’t really speak about or give any insight on the onboarding or training process because it’s changed since I started. It would be a bit difficult for me to sympathize with complaints about having 6 weeks to train because I only got 3. I felt as though the Manager of the Sales floor was patient and very helpful when I first started. I didn’t make a sale my first day, in fact on my second day when I finally made DOMO it was because someone called in while I was at lunch and booked an RIQ I had quoted and emailed out. So I didn’t book my first actual package until day 3. I almost quit because I wanted to quit before I got fired. I was sure I was going to get fired. It’s a grind each day. The days go by fast though. You’ll handle inbound calls and will follow up on previous leads throughout the day. It will be your job to make sure the itineraries have no errors and meet the needs of the client. If the client has an idea or plan that as an expert you know won’t work it’s up to you to fix it. (You’re not an order taker) When you’ve completed the itinerary you’ll present it thoroughly to the client and ask for the deposit or full payment. It’s an honest process, if the client books the package your part is done. If something comes up after booking another department will handle that. If they don’t you’ll set a follow up and send them the itinerary in an email. The company promotes from with in a lot, opportunities are there. Each week there is training meant to help with any problems agents might be having as well as furthering education on the packages we offer. The Manager on the floor now is in his first year in this role and the three assistant managers have all been recently promoted to the role. There doing a good job, there always available to help out when help is needed.
Cons
I wish it was easier to move over from AVUS to Railbookers side. It just seems like they’re bringing in New Agents all the time on that side that can’t make it. Maybe giving a try to agents in the company would be nice.
