Great company to work for in a support role - Anonymous employee Railbookers Group Employee Review

4.0
Sep 20, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I can't speak much to the sales experience, so if you're looking for advice on that, look at a different review. From my time in sales, it was a typical call center environment, just fully remote. The biggest pro of this company is that they actively promote from within. Regardless of your starting department, it is relatively easy to apply for other internal positions and move up. If you show interest, the management will go out of their way to nurture that interest and set you up for success in a new role which is awesome. There is definitely an emphasis on employee feedback and they are constantly trying to improve things. If you say something to management, it can have impact, which is very refreshing. As you would expect with a travel company, there are some very robust travel benefits. Personal travel at cost, friends and family discounts, familiarization trips to get to know the products/vendors, and a pretty generous time off package (works out to be about 1 month of time off/year between sick time, vacation time, and floating holidays.)

Cons

Definitely some growing pains. I joined the company right around the transition to a medium size company so there have been a lot of changes. If you don't like change in policy/procedure, this may not be a great fit for you. Pay-band could be better (couldn't it always be?) and they're pretty rigid in terms of "this is the wage for this position" with little to no room for negotiation. They're average in terms of what is nationally given for my role, which is acceptable given the remote aspect. They do regularly look at cost of living and adjust accordingly.

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

avatar
Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
See reviews by: Helpful|Rating|Date|All