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      Railbookers Group

      Engaged Employer

      Railbookers Group reviews

      Micomanagement with ActivTrak ruined remote work-life balance - Anonymous employee Railbookers Group Employee Review

      1.0
      Feb 22, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      My colleagues are the best part of my job. Everyone is courteous and hard working.

      Cons

      Railbookers recently started monitoring all employees with ActivTrak. ActivTrak is an extremely invasive software that determines if you are being "productive" or not based on computer screenshots, key strokes, mouse movements, tabs open on browser, applications open, and more. I now feel guilty and stressed every time I take a break from work, because if I don't reach exactly 40 hours of "productive" time in front of my screen, each week, this is considered unsatisfactory. We aren't allowed to see our own ActivTrak data, which makes trying to hit this target even more stressful. Additionally, I heard management is starting to focus more on assigning blame to those who made errors with a plan to deduct from employee bonuses. Lastly, I used to love the "work from anywhere" benefit. The company lets you work from anywhere in the world up to 6 months out of the year. Now they restricted this to only 3 trips per year. So much for visiting family and friends, working from their homes, and spending quality time with loved ones with this remote job. :/ This was a great company to work for, but unfortunately management is moving towards micromanagement.

      avatar
      Railbookers Group Response
      1y
      Thank you for providing your feedback. In our fully remote company, which represents over 350+ staff in six countries and 33 US states, we recognize the importance of effective productivity measures as well as a positive company culture with amazing staff from all over the world. As a fully remote company for over 5 years of our 53-year history we have lots of tools, technology and in-person events to not only support and train our team but also to ensure we are productive with our customer in mind. To assess workload, process efficiency, and the effectiveness of our technology tools, one of the tools we utilize is ActivTrak. This is common practice among remote companies, as it can be challenging to evaluate productivity without such tools. Any staff member who wishes to view their report can easily request it from their manager. When we rolled this out over a year ago, we presented the whole staff in an open, honest and transparent way so everyone was aware. Regarding the 'Work Away from Primary Address' benefit, we recognize that this is one of the biggest utilized benefits for our team. This benefit provides flexibility by enabling employees to work from different states or countries for up to six months, which allows our staff to spend time with their family and friends or even explore places they have never been to. The limit of three remote locations per calendar year is in place to ensure a balanced approach that supports both work and personal life. It is a privilege to work 100% remote for us all. As most companies now have gotten rid of working remote and having staff go back to the office, we continue to build on a 100% remote environment while challenging ourselves to always improve support, training, onboarding and ongoing fun, positive company culture events like our RBG Global Summit or offering familiarization trips for our team to experience our products. I would love to discuss some of your points to help clarify information. Please feel free to contact me or anyone in our HR Department at 949-876-6747 or HR@railbookers.com to discuss further. No matter what, always know we appreciate you. Thank you! Ja' Net McGhee Employee Engagement Manager

      Explore other reviews about Railbookers Group

      5.0
      Jul 8, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

      Cons

      If fast-paced is not for you, RBG may not be your best fit.

      1.0
      Feb 20, 2026
      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote. Hourly + Commission. Health Benefits.

      Cons

      High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

      avatar
      Railbookers Group Response
      4mo
      Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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