Pros
Paid National Holidays with Restaurants closed Great local Managers that you get to work with If you build local community relationships, there are great connections there and you can make an impact in your local community
Cons
A lot of promises were made during hiring that was not kept. It has become common practice to make the job seem grander than it really is because to be frank, all you are doing is checking a box. If you have a mind of your own and want to do something creative, you must go through 7 layers of approvals (yourself, your Area Leader of Restaurants, Regional Leader of Marketing, Regional Leader of Restaurants, Divisional Leader of Marketing, Divisional Leader of Restaurants, and Restaurant Excellence). This insane level of micromanagement has become rampant across the marketing organization ever since the former CMO left unexpectedly in the summer of 2020. Regional Leadership is absolutely worthless, they cannot get along as a Regional Business Unit Team, and most of the Area Leaders are fed up with the lack of cohesion and obvious inability to work together. When feedback is provided to them, they don't know how to respond or take action, so they simply "brush it under the rug" in hopes that people will forget. They also cannot handle conflict or tough conversations when necessary. They would rather cower behind someone else, or act like it doesn't exist. Everything, and I mean everything, is an absolute priority, regardless of however many other "priorities" that you're working on. So the obvious must be true, that if everything is a priority then nothing really is, but don't tell them that, because they have no idea how to prioritize their projects themselves. Divisional Leadership is even worse. Absolutely disconnected from reality and not open to hearing what is really going on in the markets. When feedback is provided, they brush it off, or act like it's not true. I've never been in a situation where feedback has been provided about morale being low and that people are frustrated, and then have a divisional leader state that it's not true. This wasn't a question about what's going on, this was a statement, and a factual one based on first-hand experience, so why brush it off as if it were inaccurate or a rumor? Some leaders like to "peacock" and try to show their superiority by belittling people. Their obvious need to make up for something is truly apparent and I would caution anyone that stands up for themselves against the leadership. Some leaders like to think that they control everything when in reality, you can control the situation by simply not putting up with their BS and just leave, or just don't work from them in this role. The culture that I signed on for has gone and left. The once great company that everyone in the industry wanted to be a part of has been left in shambles as the company is trying to grow too quickly. Upper levels of leadership are completely disconnected and don't know how to take feedback, and when you do leave the company, they don't even offer you the courtesy of an exit interview with someone from within the organization. They outsource the exit interview to some 3rd party vendor that won't leave you alone. If they really cared about your feedback, they would have listened when you were an employee, or taken the time to reach out themselves when you said you were leaving. More than 9 Marketing individuals have left the company in less than 6 months. That should be an obvious sign to leadership that there is something wrong, but apparently, it's not because more are leaving, or are soon to be leaving as they find that their worth and knowledge can better be served with another company that cares about their employees.
