It's a free-spirited, start-up feel but with a financial backing of a large Japanese corporation - Anonymous employee Rakuten Employee Review

4.0
Sep 13, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Can be casually dressed, office space is fun and has a collaborative feel. There is some opportunity for advancement. Exciting prospects in the pipeline for some big new client implementations. Young and innovative atmosphere.

Cons

The senior management team is at over-capacity and traveling a lot. This causes some communication problems amongst the management team. We are lacking resources, and need to ramp up recruiting, especially for engineers. We lack a full time IT support personnel, causing delays in everyday office tasks.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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