Run away as fast as you can - Anonymous employee Rakuten Employee Review

1.0
Mar 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Catered breakfast + lunch every day * Good location, plenty of parking * Opportunities for international travel

Cons

* Tons of red tape when working with the teams and process in Tokyo * Salaries and compensation are below market * Forced to sit through 45 minute presentation at 9am every Monday morning where you're force-fed the latest company propaganda * HR is really lackluster, not enough training available * Lots of office politics and insane matrixed management structure * Lack of innovation - only copying other companies ideas. * Awful employees stick around for years because the environment breeds mediocrity. Hard to push low performers out so the high performers are leaving for better companies. * If you are not Japanese, prepare to hit the "bamboo ceiling" at some point

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

remote work, great benefits, executive communication

Cons

hard to get movement or pay raises. annual raises are lucky to be 3%

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