Hire Better Mangers - Anonymous Rakuten Employee Review

1.0
Aug 13, 2018
Recommend
CEO approval
Business Outlook

Pros

-Free catered breakfast and lunch and drinks if you work in the San Mateo office since Rakuten is the parent company - Generous benefits (lots of health options and good commuter benefit) -Happy hour at least once or twice a month

Cons

-Management is terrible. Managers/Directors promoted for individual contribution not management skills. Lack of leadership. Some do not know how to lead a team. When your team consistently change, isn't that a warning sign. (hint) -No transparency. -No work life balance, lack of culture. Starts from the top down. Hire more people and build the team.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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