Company being driven to its knees by incompetent leadership and unprofessional work environment - Business Analyst - Strategy and Operations Rakuten Employee Review

1.0
Sep 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice office, onsite gym, and free Munchery if you stay past 7

Cons

First, read the rest of the negative reviews Rakuten has - everything they say is true. Leadership isn't very receptive to feedback and communication is oftentimes poor. There's miscommunication between Japan and US that obstructs business progress in the Americas. Things can change very fast, simply based off of a unilateral decision-making process. Employees have no drive and motivation to work hard, because the company is lacking in strong leadership to provide employees with a cohesive vision to fight for. People come in late and leave early all the time. I would recommend anybody looking into joining Rakuten to steer clear unless they want their career to fall into a black hole, at least until leadership changes.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

remote work, great benefits, executive communication

Cons

hard to get movement or pay raises. annual raises are lucky to be 3%

See reviews by: Helpful|Rating|Date|All