Ethnocentric in their management style - Product Rakuten Employee Review

1.0
Jul 6, 2019
Recommend
CEO approval
Business Outlook

Pros

No one gets fired, low performing, problematic employees are moved to other departments, or shipped back to Japan.

Cons

- Management: Has very low to no impact at all. Lacks basic management skills. - HR: ineffective, mostly concerned with pushing Japan's agenda, and leaving 5 star reviews. - IT: dysfunctional, passive, there to handout cables. - Facilities: cutting cost, one bottle at a time! - Overall company strategy is a shotgun approach. It literally changes on quarterly basis, and it's mainly driven by the CEO and passed down to his Yes-men! - Salaries are way below market. - Serious problems with retaining and hiring talent.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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