Lack of communication - Software Engineer Rakuten Employee Review

1.0
Jun 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Free lunch and nice-ish employees I seriously don't know what else

Cons

Silly company rules that slow down every single process Lack of communication The environment is still extremely Japanese and not willing to embrace diversity. The culture is almost military-like, where everyone is expected to behave all the same, following the nonsensical work process. Departments don't communicate well with each other, resulting in you always having to explain the situations when you get contacted by multiple people from different sectors - especially in English.

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5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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