Demotivating, terrible management and disorganised - Account Manager Rakuten Employee Review

1.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Complimentary lunch and breakfast once a week Team bonding/fun days out

Cons

Leadership - non existent. Management have no idea what they are doing. Account management team completely overworked. Very high employee turnover - very demotivating. Lack of structure in the business and with teams. Too many meetings on a weekly basis for no good reason, just a waste of time. An opportunity for management/seniors to exert their "power" over those below them. No pension. Maternity pay is ridiculous for a company of it's size. Japanese work ethic - we are not in Japan. No real training given to new hires. Pay is terrible. Office is unsafe and unsightly. Feels like a call centre with everyone sitting in long rows of tables. Cables/wires all over the floor - health hazard! No UK HR department - no one to talk to if you have a problem. Expected to work overtime without being paid for it. MD knows nothing about affiliate marketing!

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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