Great company. Satisfactory Staff - Tier-2 Support Representative Rakuten Employee Review

3.0
Jun 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Fun work environment, decent pay, flexible hours (3 shifts available), free lunch everyday, potential to move up the ladder.

Cons

Will work almost every holiday, favoritism amongst teams, supervisors can be very immature

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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