Great Company, Poor leadership - Anonymous employee Rakuten Employee Review

3.0
Aug 7, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunities to learn because it's such a big company.

Cons

Leadership is terrible. They don't listen to feedback and need lots of hand-holding.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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