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Rakuten Kobo

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Great place to learn and get started, but for me not enough incentive to stay - Business Operations Analyst Rakuten Kobo Employee Review

4.0
Sep 17, 2021
Recommend
CEO approval
Business Outlook

Pros

GREAT work and product. AMAZING people. I loved working here for these reasons. Lots of trust and great problem solving work, very strong connections to the colleagues I worked with here.

Cons

Compared to people doing the same work at other digital retailers, for people living and working in Toronto, where the cost of living has skyrocketed in the past 5 years, the salaries are just not where they should be compared to the rest of the market or similar employers. Management moves slow, processes are not clear or communicated upon request despite transparency policies. Frustrating or unprofessional relationships within management can make it difficult to advocate for yourself.

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Rakuten Kobo Response
4y
It’s great to hear that you found the work and product great, and our people to be amazing. They really are! Our employees work well together and make Rakuten Kobo a great place to be. We owe a lot of our success to them. We are sorry to hear that you didn’t have a positive experience with your manager. We provide our managers with training and development opportunities in different formats and encourage all of them to continuously develop their leadership skills. We closely review all the feedback we receive in our exit interviews and work to make improvements. We encourage our employees to provide constructive feedback to us and offer different avenues of doing so. Without feedback we might miss some opportunities for improvement. We wish to thank you for taking the time to leave your review and provide us with a detailed exit interview.

Explore other reviews about Rakuten Kobo

5.0
Jul 31, 2024
Recommend
CEO approval
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Pros

It’s a good place to work

Cons

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3.0
Jan 28, 2025
Anonymous contractor
Recommend
CEO approval
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Pros

Free ebook every week, good benefits, free lunch every day if you’re in the office.

Cons

Extremely siloed to the point where people in the same team don’t even communicate. A lot of people that are hired are not fit for the role they are hired for. A lot of favortism, same people getting recognition over and over again even for mediocre work. They try to sell this image of being a friendly brand/company to work for but there is a good amount of hostility, cliques and politics within the org that make it difficult to navigate. Pay is not competitive.

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