Different place to work - Customer Service Representative Ralph Lauren Employee Review

Employees enjoy comprehensive welfare programs and a generally favorable working environment.

The decision-making process can be overly top-down, often disregarding the professional dignity of the employees.

Discounted coffee, insurance, some hardworking co workers.

The first West Coast location of Ralph’s Coffee Newport Beach is the worst place I've ever worked. Under the management of David Peterson, people work short-staffed very often, and his working style is very passive, and his timing is terrible. I don't know why they made him manager without proven experience and a lack of leadership. Chronic understaffing paired with a manager who avoids weekends, holidays, and difficult conversations creates a compounding problem staff burnout rises, morale drops, and unaddressed poor performers make things worse for everyone else. The irony is that understaffing often ends up costing the business more through overtime, turnover, and lost productivity than fixing it would but he they never try to fix it.