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Rapid Response Monitoring

Engaged Employer

In The Door And Up The Ladder - Control Center Specialist Rapid Response Monitoring Employee Review

4.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Unexpectedly a great career starter; once you’re hired there is in depth training and ample support from management. Staff and management are extremely competent and good natured so they are easy and enjoyable to work with. The company also has honest and transparent values and often shows appreciation to employees with small rewards or incentives. This is the only place I’ve worked that actually tries to first promote from within before hiring people externally. Promotional positions are routinely posted and operators are encouraged to apply and move up in the company. Wages also have a decent base salary with raises that are based on your performance, and there are opportunities for overtime. There are also benefits like paid wellness time, and they promote a healthy lifestyle by giving monetary incentives for exercising since the job is so sedentary. Overall a very positive work environment and you are given all the tools and support needed to succeed.

Cons

If you have poor time management this may not be the place for you. Attendance is actually extremely important, and calling out, or being late routinely will be a one way ticket out the door. This can be a challenge for some as it does take awhile to accumulate enough PTO to take a decent vacation. The work can also be monotonous so if you’re someone who gets burnt out quickly with that, this is probably not a good fit.

Explore other reviews about Rapid Response Monitoring

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I've been with Rapid for a little over 5 years now, and I don't see myself going anywhere else. I've gone from being a regular operations specialist to a Sonitrol specialist, a Sonitrol team leader, and now to a Sonitrol shift supervisor. My pay has almost doubled in the last five years, and my direct management are fantastic. Working in a monitoring center is not easy. There are absolutely hard days and the work isn't for everyone, but I've had nothing but support and open communication from my management. There is a strong promote-from-within culture that I love. Most people here have a history of trying multiple career paths within Rapid, and I appreciate that they foster that fluidity to help people grow.

Cons

Some things can be a little strict, like needing to clock in within 3 minutes of your start time but not being able to clock in more than 5 minutes before it, and having to adhere to sharp timeframes for breaks and lunches. Otherwise, I love it here.

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great starting pay. Guaranteed 40 hours a week plus overtime is often available. Good benefits, plus advancement opportunities. Beautiful, clean, and a very professional work environment. I personally love my work schedule! They let me pick it out upon hiring based on what was available at that time. I enjoy the work a lot! It is fast paced but you are only taking one call at a time, and once you clock out you don't have any work to worry about or take home with you.

Cons

There isn't going to be a traditional 9am-5pm schedule available for new operators. You will work weekends and Holidays. You won't work at the same desk each day. Although they always need new operators, there is a very rigorous hiring process that consisted of the Wonderlic, critical thinking assessment, a typing test, 4 interviews, and a drug and background screening. After you complete the paid training, you have an exam to take. If you don't pass this exam with at least a B then you are immediately terminated. Very structured and strict working environment. Cell phones will be locked in your locker during your shift.

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