Change not always great - Customer Service Representative RateGenius Employee Review

2.0
Oct 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Good vacation time plus more hours the longer you stay

Cons

The company started off great with it being small it did start off like a whole family base meaning everyone got along and even when the pay is not as good as other companies everyone stayed and liked it but this year there was a merger and the president of the company as we were told he decided to look at something else and left the company after that people started quitting or were let go not just from customer service but also senior positions overall the company was mark one of the top places to work but with in a small amount of time that changed overall I don't think its one of the best places to work anymore

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RateGenius Response
7y
I appreciate your feedback and we have experienced a year of change due to new ownership. Change is often a natural part of business when a company is successful; as it becomes valuable and investors want to be part of the current and future success. The goal is to continue to manage through this change, as we are unable to go back to the past. I appreciate your comments and my goal is to retain our tenured employees and have them be part of the future; even though it will feel different. I was excited that in November 2018 we were once again named a Best Places to work; this is voted on my the employees and through a mechanism to rate all businesses in Austin; so we are making strides as we move forward.

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