It's ok - Customer Care Representative Realtor.com Employee Review

2.0
Apr 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Great coffee, extra perks, gift cards, great place to start out in a call center

Cons

Not so much of a place to stay. No incentive to stay. They give you more responsibility with the statement that it will help you get a better position but no increase in pay for taking on more work. Micro managed. You see your manager once a month, if your lucky. They expect everyone to do what they are told, even if managers do what they want.

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Realtor.com Response
8y
Thank you for your feedback. Your comments are concerning as they don’t reflect our company and the culture we are trying to create throughout each of our offices. I’d love to hear more; please feel free to reach to me at Janice.McDill@move.com. Janice McDill, VP, Corporate Communications

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5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Very engaging work, amazing peers

Cons

No career progression, promotions/appreciations are hard to get

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and opportunity for advancement if you can get on the right projects that will succeed. For the most part I have the tech I need to do my job and my coworkers are really smart capable people who I learn from every day. I feel challenged in my work and that makes me feel engaged and interested in the problems I solve daily. Flexible vacation time and great benefits.

Cons

It can be incredibly chaotic at times, bordering on toxic. People are on edge and passing blame around like a hot potato. Hierarchy, power plays, and territorial politics create land mines for the unsuspecting on any given project— depending on your team or organization you’ll need to tread lightly to survive. They only hire in Austin right now, so any open roles seem to take a long time to fill, but the work still piles on.

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