Horrible - Customer Service Representative Realtor.com Employee Review

1.0
Jun 13, 2018
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck and they have flexible hours.

Cons

-I was told that I was only able to use 8 hours of sick time in a week. Other people could use more but I couldn’t? -Customers that left positive feedback for me, I wouldn’t get to spin the wheel unless I asked my manager about it. Spinning the wheel means you get a chance to win a gift card. -Leadership team gets annoyed to easily with questions. You can hear the annoyance in their voice. The only two members of the leadership team that are helpful is Arielle and when Lori was a member. -I was told by my manager that I wouldn’t qualify for a bonus that I earned the previous month, because I was leaving the company so technically there was no way to pay me bonus that I worked for and earned. -I was put into a 401k plan that I never agreed too and now have no clue on how to get my money from it. As no one will return my calls. -They pay is too low for the amount of yelling we had to endure from realtors not being able to cancel or not getting a call back. -You will get burnt out working here because if you’re a customer care rep you are limited in what you can actually help someone with.

avatar
Realtor.com Response
8y
The situation you describe is very different from how we endeavor to treat our employees and is not what our company core values represent. Our policies and procedures are designed to not only provide the best customer experience, but also the best employee experience. As we continue to improve everyday. we appreciate your honest feedback. Janice McDill, VP, Corp Communications

Explore other reviews about Realtor.com

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Very engaging work, amazing peers

Cons

No career progression, promotions/appreciations are hard to get

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and opportunity for advancement if you can get on the right projects that will succeed. For the most part I have the tech I need to do my job and my coworkers are really smart capable people who I learn from every day. I feel challenged in my work and that makes me feel engaged and interested in the problems I solve daily. Flexible vacation time and great benefits.

Cons

It can be incredibly chaotic at times, bordering on toxic. People are on edge and passing blame around like a hot potato. Hierarchy, power plays, and territorial politics create land mines for the unsuspecting on any given project— depending on your team or organization you’ll need to tread lightly to survive. They only hire in Austin right now, so any open roles seem to take a long time to fill, but the work still piles on.

See reviews by: Helpful|Rating|Date|All