Do yourself a favor and don't work here. - Customer Service Representative Realtor.com Employee Review

2.0
Mar 1, 2013
Recommend
CEO approval
Business Outlook

Pros

Casual dress. Fairly flexible with scheduling and getting time off. Decent pay compared to other similar jobs.

Cons

It was a decent company when I started in 2007 but went downhill fast. They became more concerned with making more sales than actually providing decent customer service and supporting the products that they offer. Sales reps are encouraged to lie and misrepresent products to get sales. Company isn't keeping up with technology and results of competitors resulting in unsatisfied clients. Be prepared to be treated terribly by management as well unless you are one of the lucky ones that becomes friends with them. The "quality assurance" is a joke, if you don't upsell you fail, even if your customer service was perfect.

Explore other reviews about Realtor.com

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Very engaging work, amazing peers

Cons

No career progression, promotions/appreciations are hard to get

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and opportunity for advancement if you can get on the right projects that will succeed. For the most part I have the tech I need to do my job and my coworkers are really smart capable people who I learn from every day. I feel challenged in my work and that makes me feel engaged and interested in the problems I solve daily. Flexible vacation time and great benefits.

Cons

It can be incredibly chaotic at times, bordering on toxic. People are on edge and passing blame around like a hot potato. Hierarchy, power plays, and territorial politics create land mines for the unsuspecting on any given project— depending on your team or organization you’ll need to tread lightly to survive. They only hire in Austin right now, so any open roles seem to take a long time to fill, but the work still piles on.

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