Great Company in most regards - Consumer Success Representative Realtor.com Employee Review

3.0
Nov 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Great benefits and great team environment! The company definitely provides a lot of perks for employees. Can make a lot of money!

Cons

Focuses more on quantity than quality in most cases. CSR pretty much has to take the blame for shortcomings of the company (ex: the website misleading consumers). Has one basic process that is supposed to work for the masses, therefore not catering to each scenario.

Explore other reviews about Realtor.com

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Very engaging work, amazing peers

Cons

No career progression, promotions/appreciations are hard to get

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and opportunity for advancement if you can get on the right projects that will succeed. For the most part I have the tech I need to do my job and my coworkers are really smart capable people who I learn from every day. I feel challenged in my work and that makes me feel engaged and interested in the problems I solve daily. Flexible vacation time and great benefits.

Cons

It can be incredibly chaotic at times, bordering on toxic. People are on edge and passing blame around like a hot potato. Hierarchy, power plays, and territorial politics create land mines for the unsuspecting on any given project— depending on your team or organization you’ll need to tread lightly to survive. They only hire in Austin right now, so any open roles seem to take a long time to fill, but the work still piles on.

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