OK - Consumer Success Representative Realtor.com Employee Review

3.0
Aug 7, 2022
Recommend
CEO approval
Business Outlook

Pros

I had the best manager I've ever had in my professional career - they employ some really great people. When I first started working in 2018 they had a low hourly and higher commission given per activity. I actually started to make really great income but I switched roles. If you are a good worker the company will allow some privilege and can be flexible, which is nice.

Cons

I switched to a role that gave more work/life balance but the pay was pitiful. No matter how much I was praised for my work ethic and success, I wasn't paid well at all. Then we were forced to start over as Customer Success Representatives again and the pay was also pitiful. After 3 and half years at a company, you'd hope that as you get better at the job and work hard, that you'd be compensated for it. Every year I'd earn less money than the year prior. The CEO said that my role accounts for a little over 30% of the company's revenue. If we had a historic year in revenue in 2020 how is it that I didn't see a difference in my paycheck?

Explore other reviews about Realtor.com

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Very engaging work, amazing peers

Cons

No career progression, promotions/appreciations are hard to get

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and opportunity for advancement if you can get on the right projects that will succeed. For the most part I have the tech I need to do my job and my coworkers are really smart capable people who I learn from every day. I feel challenged in my work and that makes me feel engaged and interested in the problems I solve daily. Flexible vacation time and great benefits.

Cons

It can be incredibly chaotic at times, bordering on toxic. People are on edge and passing blame around like a hot potato. Hierarchy, power plays, and territorial politics create land mines for the unsuspecting on any given project— depending on your team or organization you’ll need to tread lightly to survive. They only hire in Austin right now, so any open roles seem to take a long time to fill, but the work still piles on.

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