Great pay but tough line of work - Customer Care Representative Realtor.com Employee Review

3.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay, nice employees, company is always trying to improve upon the culture, easing employees into hybrid model over the course of several months from being fully remote.

Cons

A bit shady the way the CEO and ELT announced ‘we were always a hybrid working model’ when those who previously chose to WFH were listed as remote less than 1 day in the office. They went in and changed everyone’s working model saying ‘we chose hybrid’ which wasn’t at all the case. There was also mention of a possible layoff, but we have no further information on when/if that’s happening still. But that aside, this job can be very difficult for someone who doesn’t have thick skin. Realtors are under a lot of stress from clients which they then radiate in the interactions they have with us.

Explore other reviews about Realtor.com

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Very engaging work, amazing peers

Cons

No career progression, promotions/appreciations are hard to get

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and opportunity for advancement if you can get on the right projects that will succeed. For the most part I have the tech I need to do my job and my coworkers are really smart capable people who I learn from every day. I feel challenged in my work and that makes me feel engaged and interested in the problems I solve daily. Flexible vacation time and great benefits.

Cons

It can be incredibly chaotic at times, bordering on toxic. People are on edge and passing blame around like a hot potato. Hierarchy, power plays, and territorial politics create land mines for the unsuspecting on any given project— depending on your team or organization you’ll need to tread lightly to survive. They only hire in Austin right now, so any open roles seem to take a long time to fill, but the work still piles on.

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