Not transparent or worth the trouble - Consumer Success Representative Realtor.com Employee Review

1.0
Jul 5, 2023
Recommend
CEO approval
Business Outlook

Pros

they had multiple shift options, the company did not pretend to care about its employees

Cons

unrealistic metrics, inconsistent applications of policy, supervisors unaware of basic policies, false claims of transparency, lack of valuable communication to employees, tools for performance underdeveloped and/or broken, pay structure constantly updated with explicit reasoning to make sure employee's are not being paid too much

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Realtor.com Response
3y
Thanks for sharing your thoughts with us. We know our Consumer Success Representative role is fast-paced and challenging and it’s not the right fit for everyone. We’re sorry to hear you felt there were issues with communication and transparency, and our focus on our employees. One of our core values is “People are our foundation,” and we pride ourselves in having a culture that is deeply rooted in transparency, open and honest communication, and mutual respect so people can be their best selves here. We regularly connect with employees across the company through internal and external channels and forums to share company and industry news and updates, as well as answer pressing questions. We hear our employees when they voice concerns. Our People team is very engaged across the organization as well, and we encourage our employees to speak with them about any problems they may face in the workplace. We're sorry to hear that you had a negative experience here and wish you the best of luck in your next role.

Explore other reviews about Realtor.com

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Very engaging work, amazing peers

Cons

No career progression, promotions/appreciations are hard to get

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and opportunity for advancement if you can get on the right projects that will succeed. For the most part I have the tech I need to do my job and my coworkers are really smart capable people who I learn from every day. I feel challenged in my work and that makes me feel engaged and interested in the problems I solve daily. Flexible vacation time and great benefits.

Cons

It can be incredibly chaotic at times, bordering on toxic. People are on edge and passing blame around like a hot potato. Hierarchy, power plays, and territorial politics create land mines for the unsuspecting on any given project— depending on your team or organization you’ll need to tread lightly to survive. They only hire in Austin right now, so any open roles seem to take a long time to fill, but the work still piles on.

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