Unfortunate - Technical Support Engineer Recharge Payments Employee Review

Still has the fast pace and strong individual impact of a startup, but with actually good work life balance

Theres an on-call schedule, but its not bad

Colleagues are generally good to work with and smart, friendly people. Lots of opportunities to learn from others. The product continues to mature and it's rewarding to see a small business make it part of their strategy and succeed. Strong market position, steady growth. Being an employee has a lot of nice little perks (stipends, team events, etc). Flexible work schedules. It's not a competition to see who's on Slack the longest or latest.

Sometimes, Recharge has a startup feel and mindset. Other times, it feels too corporate for a growing SaaS company - like it needs to check items off of a list of things that a big corp does. The review process doesn't leave much middle ground. You're either rated a superstar or someone who's doing fine but continuing to be rated as fine could lead to your exit. Strategic decisions and changes feel rushed. The CEO will talk about what he learned in a merchant encounter, then without much thought or process, the priorities of the org start changing to align with the moral of that story. Too many client misconceptions from the sales process eventually become headaches and fires.