2.0
May 23, 2019
Former employee, more than 5 years
Seattle, WA
Recommend
CEO approval
Business Outlook
Pros
Consistent work schedule, easy bus commute. annual bonuses. Employee owned. Good mission vision and values.
Cons
Poor upper management who seems disinterested in solving years of internal issues. Very difficult job with upset customers, internal delays on collection, bad billing processes. No upward mobility. Relatively low pay for the emotional stress caused by the job. Upper management cherry picks the same 3 employees for promotional rather than looking at the how the whole group can grow. Upper management is rude to the call center and treats as if they are replaceable.