Pros
It is a really great product with some super passionate people in some of the teams, especially in the product/tech teams. The move to including integrations in the package is a really good move and one that should of happened years ago, RF integrations are super strong but the previous price tag was completely unreasonable for the same data just plugged in via API key. I think great things will come from Mastercard and the sooner they can get control of the ship, the better. Work life balance is also fair, flexible in terms of remote/office etc. Nice office, good company benefits. Product managers are always eager to talk with customers and help out which makes a huge difference.
Cons
Communication is really bad, processes are constantly changing and it feels like it doesn't get fed down to the relevant teams properly which then causes friction. There seems to be a real lack of belief in the current GTM leadership. It also feels like everyone is treading on egg shells around them as they can act really unprofessional and patronising, not all them but a selected few. No one seems to know what the real goal/target is and the whole ICP/target account process has been a complete mess. It seems to be a one glove fits all, american centric approach with little understanding how markets in other regions of the world work. There also seems to be a lot of internal battling/competition which creates quite a toxic environment. Targets are super high, so is our pricing. Competition seems to be catching up and our customers are starting to take notice on this which is causing the churn number to rise substantially but it is the sales people who get the blame for this, no real ownership from leadership/strategy on where this trend has appeared from.