Pros
Great benefits and great perks. Can't beat a couple of gyms, indoor basketball court, a half dozen, at least, different gourmet places to eat, bowling alley and beer garden and from what I understand, they added more stuff with the new building.
Cons
4 years ago, you could make 6 figures as an agent on the phones if you were really good. Now, according to their job ads, the top agents make around 60k. I, in my first year, made 80k and in my second year made 60k and my conversion was better my second year than my first. The stress is totally insane. Your commission per sale is not a flat number, it's based on your conversion. The higher your conversion, the more you make per sale, the lower your conversion the less you make per sale. When on inbound calls, all incoming calls count including wrong numbers and current customers. So the more bad calls you get, the less you make per sale. Some departments require overtime which can actually DECREASE the amount you make over all because if you take too many bad calls during overtime, your over all income drops.