Pros
Cafe food is good and your meal is never over $5. There is a basketball court and work out room for employee use. The people are nice.
Cons
You are chained to your desk all day taking back to back phone calls. They have a group of people called "work force" who creepily watch everything you do and say something to you every single time you are doing something other than staying available for a phone call. You have to request breaks and lunch but they have the right to deny you both if they need you to take another phone call. Micromanagement is an understatement!!!! No freedom there! They pride themselves on a "fun" atmosphere for their employees in your interview but really it's anything but fun. I stay stressed and unhappy and my commission checks are no where near what they should tell you the average agent should make.