Pros
They have a great in house course that prepares you for getting the licenses needed to do the job. As well they don't force you in on the job but rather "nested" into your team.
Cons
Where to begin... I want to first say, legitimately I tried very hard to make this job work. I am a professional that ended up with anxiety from dawn till dusk and dusk till dawn. I am not someone who quits but adapts. This job is not for the creative, the innovative or someone with self respect. This job, my friend is for people who can sell and have no problems with being micromanaged every step of the way. So I'll start there... - Micromanaged - want to take a break? go to the bathroom? Maybe lunch? Ha! well you have to add a request to the "Workforce" team that then decides if it is okay for you to go. They will either allow you, or deny based on call volume, time of day and other factors. You are given an hour lunch break, two fifteen min breaks and two, no more than five minute breaks. Sorry ladies, your body better form to this schedule otherwise your screwed. I actually watched the Workforce deny a girl from going to the bathroom three times when she had "time of the month" (for lack of a better phrase) problems. Finally she just got up went and was scolded like a child for leaving. Needless to say, she was gone the next day on her own accord. - Tethered - I've never wanted to be attached to any one place, although I now know what my dog feels like when I strap him to a tree. You have to wear headsets. Not so bad, well the reason you wear these all day is when you are not on a call you're on Standby, and you're listening for this faint beeping sound that means you have an incoming call. Your screen changes and you have to read the script fast enough and natural enough so no one hangs up on you. I have never felt so much anxiety in my life ever; not an exaggeration. What if I missed a beep, would I get dinged on my record for missing one? Would the Workforce team (big brother) walk over to me and scold me for not being prepared? Would the world collapse? The answer to all of these questions is YES! - Workflow - So you're okay with being a clock watcher when your on break. And you've said yea, I'd like to know what it feels like to be tied to a computer all day. Great! Then you're probably cool with having your calls timed, your summary notes timed (after you end a call you have a certain amount of time to wrap up any notes you may have) and then going back on "ready" to take another call. And if you take to long between calls, in your summary notes, you can bet on someone from Workforce yelling across the room or coming up to you and asking you what in the world are you doing!? Not to mention these calls can take anywhere from 20 to 30 mins. And know when a customer asks, "How long will this take?" you say just a few more minutes. - Sales - If you have never made sales before your "PM"(manager) will give you feedback on how to improve. Well, I am here to say, simply following the feedback does not mean you are going to be successful. It means you have followed the wisdom of the 20 something year old's advice and if you can't get it, you can't get it. I understand this is sales but when you're willing to let go of quality of quantity then you have made an egregious business mistake. And that is you have stopped caring. - Games - Because they're a cool place to work, some sales reps have Nerf guns. Well, almost everyone has these toys. At first you think, maybe this is cool. But in practice there's a reason these toys are for kids. It's very distracting! Being shot at, maybe a stray bullet comes your way. Maybe the foam baseball has smacked you in the head. But they're a cool "hip" place to work for! Oh the places you'll go...